OVERVIEW

All items are handmade to order, just for you. Please allow 1-3 weeks for items to be shipped. If you need your items sooner, please contact us at studio@ellesmerelingerie.com. All items ship from Montréal, Canada via Canada Post. We are unable to ship to international forwarding companies or PO Boxes.

CANADIAN ORDERS

Canadian orders above $200 ship free via Regular Mail with Canada Post with coupon code LOVEBOAT. $10 flat rate for orders below $200. Shipping may be updated to Xpresspost two business day shipping for an extra fee. Please note shipping times are not guaranteed and delays due to COVID-19 may be expected. Canadian orders will be charged applicable taxes.

US ORDERS

$12 flat rate for US orders. Local import duties and taxes are the responsibility of the receiver. Information on customs policies in the US should be obtained from your local customs office. Orders outside of Canada are not subject to Canadian taxes. We are required by customs authorities to declare the full value of all parcels, including those sent as gifts. Please note that local customs and import offices may affect delivery times.

INTERNATIONAL ORDERS

We ship worldwide!

Please note that if international buyers choose the Standard Air Mail option, packages will be shipped without tracking or insurance. Ellesmere is not responsible for lost packages and no refund can be granted, as this is the fault of the postal system. Please note that orders without tracking or insurance may take up to six weeks or longer for delivery. For tracking and insurance, please upgrade your shipping option to include the tracking and insurance option for your country.

Local import duties and taxes are the responsibility of the receiver. Information on customs policies in your country should be obtained from your local customs office. Orders outside of Canada are not subject to Canadian taxes. We are required by customs authorities to declare the full value of all parcels, including those sent as gifts. Please note that local customs and import offices may affect delivery times.

If you do not see your country listed, please contact us at studio@ellesmerelingerie.com for a shipping quote.

PAYMENT INFORMATION

All payments are processed through STRIPE.

CURRENCY

All prices are quoted in Canadian dollars.

RETURNS

Please consult our sizing chart prior to purchase, or send us questions regarding your best fit to studio@ellesmerelingerie.com. We are happy to assist! Due to the intimate nature of lingerie, we are unable to accept returns or exchanges. All sales are final. In the rare event of receiving a faulty or damaged item, please contact us at studio@ellesmerelingerie.com within 14 days and we will arrange a return or replacement of the item.

QUESTIONS?

Please contact us at studio@ellesmerelingerie.com for more information. We love to help!